Refund and Cancellation Policy

Effective Date: March 26, 2024

Thank you for purchasing test series and educational content from Jugal Sir Classess ("we," "us," "our") via https://jugalsirpsycho.com (the "Site"). We strive to provide high-quality Services to our users ("you," "student"). This policy outlines the terms regarding cancellations and refunds for purchases made on our Site.

1. General Policy

Due to the digital nature of our Services (online test series, PDF notes, video content), which are accessible immediately upon purchase or activation, we generally operate a **No Refund** policy. Once a test series or digital content package is purchased and access is granted, it is considered consumed.

However, we understand that exceptional circumstances may occur. Refunds or cancellations will be considered on a case-by-case basis under the specific conditions outlined below.

2. Cancellation

Once a purchase is completed and payment is successfully processed, it generally cannot be cancelled as access to the digital content or test series platform is typically granted immediately or shortly thereafter.

3. Refund Eligibility

Refunds are not typically provided. However, requests for refunds may be considered under the following limited circumstances:

• Technical Issues: If you are unable to access the purchased Service (test series or content) due to a verifiable technical fault originating solely from our Site or platform, and we are unable to resolve the issue within a reasonable timeframe (e.g., 48-72 hours) after you report it via our official support channel (jugalsir1@gmail.com). You must provide clear evidence (screenshots, descriptions) of the technical failure.
• Accidental Duplicate Purchase: If you accidentally purchase the exact same Service twice due to a system error or immediate repeat transaction. You must report this duplicate purchase within 24 hours of the transaction.
• Incorrect Service Delivered: If the Service delivered is demonstrably different from what was described on the Site at the time of purchase (proof required).

4. Non-Refundable Circumstances

Refunds will **not** be issued in the following cases:

• Change of mind after purchase.
• Dissatisfaction with the content quality, difficulty level, or your performance in tests.
• Failure to use the Service before its expiry date (if applicable).
• Purchasing the wrong Service (please review descriptions carefully before buying).
• Partial usage of the Service (e.g., attempting some tests, accessing some content).
• Technical issues originating from your end (e.g., poor internet connection, incompatible device, browser issues).
• Account suspension or termination due to violation of our Terms & Conditions.
• Promotional offers or discounted items, unless explicitly stated otherwise.

5. How to Request a Refund (if eligible)

If your situation meets the specific eligibility criteria mentioned in Section 3, please contact our support team within 7 days of the purchase date (or within 24 hours for duplicate purchases) by emailing jugalsir1@gmail.com.

Your request must include:

• Your registered email address and name.
• Order ID or transaction details.
• A clear explanation of the reason for the refund request.
• Supporting evidence (e.g., screenshots, error messages) if applicable (especially for technical issues).

We will review your request and respond within 5-7 business days. Submission of a request does not guarantee a refund.

6. Refund Processing

If a refund is approved, it will typically be processed back to the original method of payment used during the purchase (via the payment gateway). Please note that it may take 10-15 business days for the refund to reflect in your account, depending on the policies of the payment gateway and your bank.

7. Contact Us

For any questions regarding this Refund and Cancellation Policy, please contact us at:

Email: jugalsir1@gmail.com

We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting the updated policy on the Site.